Refund & Cancellation Policy

1. Subscription Billing

Subscriptions to the Service are billed in Australian dollars (AUD), inclusive of GST unless otherwise stated. Your subscription will automatically renew at the end of each billing period at the then-current rate unless you cancel in accordance with clause 2 below. You are responsible for ensuring that your payment details are current and valid. Failure to pay may result in suspension or termination of your access to the Service.

2. Cancellation

You may cancel your subscription at any time by contacting us at support@fridaytech.com.au. Cancellation requests should be submitted in writing and will be processed in accordance with our then-current procedures. Upon effective cancellation:

• Your access to the Service will continue until the end of the billing period in which cancellation takes effect.
• No further subscription charges will be made in respect of periods after the end of that billing period.
• You may continue to access the Service and your data until the end of the paid period, after which access will cease in accordance with our data retention practices.

We do not provide refunds or credits for partial billing periods by reason of cancellation alone.

3. Refunds

Because the Service provides immediate access to digital tools and features upon payment, we do not ordinarily offer refunds for subscription fees once the relevant billing period has commenced. We may, however, at our sole discretion, consider a refund or credit in the following circumstances:

• You were charged in error (for example, duplicate charge, or charge in respect of a cancelled subscription).
• A significant and sustained service outage or defect prevented you from accessing or using the Service for a material part of the billing period, and the issue was within our reasonable control.
• You request a refund within 7 days of your first subscription payment and have not made substantial use of the Service (as we reasonably determine).

Refund requests must be submitted in writing to support@fridaytech.com.au within 14 days of the charge in question, and must include sufficient detail for us to verify the circumstances. We will acknowledge your request within a reasonable period (ordinarily within 5 business days) and will advise you of the outcome. We are not obliged to provide a refund except where required by law.

4. Plan Changes

You may request to upgrade or downgrade your subscription plan at any time by contacting us. Plan changes will ordinarily take effect at the start of your next billing period. If you upgrade mid-period, we may charge a pro-rated amount for the remainder of the current period. Downgrades will take effect at the next renewal; no credit or refund will be provided for the unused portion of the current period in respect of the higher tier.

5. Australian Consumer Law

Nothing in this Policy excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law or other applicable law that cannot be excluded, restricted, or modified by agreement. If the Service fails to meet a consumer guarantee under the Australian Consumer Law, you may be entitled to a remedy (including a refund, in certain circumstances) in addition to or instead of the terms set out in this Policy.

6. Contact

For billing, cancellation, or refund enquiries, contact us at support@fridaytech.com.au.