Privacy Policy

1. Definitions and Interpretation

In this Privacy Policy, “personal information” has the meaning given in the Privacy Act. References to “you” and “your” mean the individual or entity accessing or using the Service. Headings are for convenience only and do not affect interpretation.

2. Kinds of Personal Information We Collect

We may collect the following categories of personal information:

• Account and identity information: name, email address, telephone number, business name, LMCT number, business address, and related contact and identification details provided during registration or account management.
• Authentication and security data: credential hashes (we do not store plain-text passwords) and session identifiers necessary for secure access to the Service.
• Vehicle and transaction data: vehicle details and seller or buyer information (including names, contact details, and licence numbers) that you input into the Service in the course of your use.
• Usage and technical data: pages visited, features used, session duration, browser and device information, and similar data generated by your interaction with the Service.
• Communications and support data: information you provide when contacting our support team or when corresponding with us in relation to the Service.

3. Collection and Holding of Personal Information

We collect personal information:

• Directly from you when you register for the Service, use its features, or communicate with us (including for support).
• Automatically through cookies, server logs, and similar technologies when you access the Service (see our Cookie Policy).
• From third parties where you use functionality that relies on external services (for example, PDF import from registration documents), to the extent permitted by law and our agreements with those parties.

Personal information is held in secure, access-controlled, cloud-hosted environments with encryption at rest and in transit. Access is restricted to authorised personnel and systems on a need-to-know basis in accordance with our internal policies.

4. Purposes of Collection, Use, and Disclosure

We collect, use, and disclose personal information for the following purposes:

• To provide, maintain, secure, and improve the Service.
• To authenticate your identity and manage your account and access rights.
• To generate documents (including Form 4 and buyer/seller papers) as part of the Service.
• To send transactional and service-related communications (including password resets and account notifications).
• To respond to support requests and enquiries.
• To comply with legal and regulatory obligations, including record-keeping under the Motor Car Traders Act 1986 (Vic) and the Privacy Act.
• To detect, prevent, and address technical faults, security incidents, or misuse of the Service.

We do not sell personal information to third parties. We may disclose personal information to service providers who assist us in operating the Service (such as cloud hosting and email delivery), subject to contractual obligations that require them to protect your information in a manner consistent with this policy and applicable law.

5. Access and Correction

You have the right to request access to, and correction of, personal information we hold about you. You may update certain account information directly through the Service. For other access or correction requests, please contact us at support@fridaytech.com.au. We will respond within a reasonable period and, where the Privacy Act requires, within 30 days. We may require verification of your identity before processing a request.

6. Complaints

If you consider that we have breached the APPs or mishandled your personal information, you may lodge a complaint by writing to us at support@fridaytech.com.au. We will acknowledge your complaint within a reasonable period (ordinarily within 5 business days) and will seek to resolve it in accordance with our internal complaint-handling procedures, typically within 30 days. If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC).

7. Overseas Disclosure

Our service providers and infrastructure may be located in, or may process or store data in, the following jurisdictions:

• Australia — primary hosting and data storage.
• United States — certain cloud infrastructure and third-party services (including email delivery and image hosting).

Where we disclose personal information to recipients overseas, we take such steps as are reasonable in the circumstances to ensure that the recipient does not breach the APPs (other than APP 1) in relation to that information. If the countries in which our providers operate change, we will update this policy as soon as practicable after we become aware of the change.

8. Data Retention

We retain personal information for as long as your account is active and as necessary to provide the Service and comply with our legal obligations. Following account closure, we may retain data for a further period that we reasonably consider necessary for legal, regulatory, dispute resolution, or enforcement purposes. Data that is no longer required for any permitted purpose is securely deleted or de-identified.

9. Security

We take reasonable steps to protect personal information from misuse, interference, loss, and from unauthorised access, modification, or disclosure. For a description of the technical and organisational measures we implement, see our Security page.

10. Changes to This Policy

We may amend this Privacy Policy from time to time. Material changes will be communicated by email or by a prominent notice within the Service. Your continued use of the Service after the effective date of any change constitutes your acceptance of the revised policy. We encourage you to review this page periodically. The date of last update is indicated at the top of this page.

11. Contact

For privacy-related enquiries or to exercise your rights under this policy, contact us at support@fridaytech.com.au.

Friday Tech Pty Ltd
Melbourne, Victoria 3000, Australia